Terms of Service

Welcome, and thank you for using Digital Jeeves. These Terms of Service ("Terms") are a legal agreement between you and Digital Jeeves, and they set out the rules for using our software (the "App") and our website. We've written them to be as clear and honest as we can, because we'd rather you actually understand what you're agreeing to than be baffled by legalese.

Please read these Terms carefully. By downloading, installing or using the App, or by using our website, you agree to be bound by them. If you don't agree, please don't use the App or the website. If anything here is unclear, get in touch at [email protected] and we'll do our best to explain.

1. Who we are and how to reach us

Digital Jeeves is run by Digital Jeeves, a UK sole trader / small agency based in England (owner: Mark). In these Terms, "we", "us" and "our" mean Digital Jeeves, and "you" means you, the person using the App or website.

You can contact us any time at [email protected]. We'll use that same address to reach you where we need to. These Terms, and any dispute arising from them, are governed by the law of England and Wales (see the Governing law section below).

2. A free product, and an optional way to support it

The App is free to use. That's a deliberate choice: we believe a helpful AI assistant should be available to everyone, whatever your level of skill or your financial situation.

There are two ways to use Jeeves for free with no account required: bring your own local AI model (for example via LM Studio), or plug in your own API key from an AI provider. Either way, your prompts and screen content stay on your PC and go only to the AI you've chosen — nothing routes through us.

If you'd rather not manage your own model or key, you can take out an optional cloud subscription and we'll route your requests to AI providers for you. Paying for a subscription is genuinely optional — it isn't required to use Jeeves. It exists to support ongoing research and development, the developer's time, and running costs, and to help keep the free version available to everyone. We're grateful to everyone who chooses to chip in, but you're never obliged to.

3. Your licence to use the App

We grant you a personal, non-exclusive, non-transferable, revocable licence to download and use the App on Windows 10 or 11 devices you own or control, for your own personal use, in line with these Terms.

You may not: sell, rent, sub-licence or redistribute the App; copy it except as needed for normal use; reverse-engineer, decompile or disassemble it except to the limited extent the law says we can't stop you; remove or alter any of our notices or branding; or use the App to build a competing product. The App and its branding remain our property (or our licensors') — this licence doesn't transfer any ownership to you.

4. Acceptable use — the ground rules

Jeeves can do real things on a real computer, so a bit of responsibility comes with it. You agree not to use the App or website to:

• break the law, or help anyone else break it;
• access, damage, disrupt or gain unauthorised entry to any computer, account, network or system — whether yours or anyone else's;
• infringe someone else's rights (including privacy, intellectual-property or contractual rights);
• harass, defraud, impersonate, stalk or harm other people;
• create or spread malware, spam, or content that is illegal, or that is abusive, hateful or harmful;
• bypass security or usage limits, or misuse the automation to attack, overload or deceive any service or person.

In short: use Jeeves on your own systems, for lawful things, and don't turn its automation into a tool for harming others. If you break these rules we may suspend or end your access.

5. What Jeeves is — and its very important limits

Jeeves is an AI assistant with three modes: Guide (it points at the on-screen controls so you can act yourself), Act (it performs tasks on your PC for you), and Chat (it talks with you). Please read this section carefully — it's the most important part of these Terms.

You stay in control. In Act mode, Jeeves asks for your confirmation before each action it takes. Nothing happens on your computer unless you approve it. Reviewing and approving those actions is your responsibility — please read each prompt before you say yes, especially where an action deletes data, spends money, sends messages, or changes settings.

AI output can be wrong. Jeeves is powered by AI models, and AI can misunderstand, make mistakes, or produce confident-sounding output that is simply incorrect. The App and everything it produces are provided "as is". Always check anything that matters before relying on it. In particular, Jeeves's output is not professional advice — do not rely on it for legal, medical, financial, tax, or other professional or safety-critical decisions. For those, consult a qualified professional.

You're responsible for what you ask it to do. You're responsible for the instructions you give Jeeves, for reviewing the actions it proposes, and for the results of the actions you approve — even where Jeeves generated the proposal, the decision to approve a destructive action, and its consequences, rest with you. You're also responsible for your own files and for keeping your own backups. Because Jeeves can change or delete things on your computer, we strongly recommend backing up important data before letting it act on your behalf.

None of this changes the fact that we still owe you reasonable care and skill in how the App is built and in how it proposes actions to you; the responsibilities above sit alongside that duty and don't remove it.

6. How Jeeves reads your screen and takes actions

To guide you or act for you, Jeeves reads what's on your screen using Windows' built-in accessibility (UIA) APIs and, where needed, on-device OCR (reading text from images of the screen). This happens locally on your PC. With a local model or your own API key, that screen content and your prompts stay on your device. If you use a cloud subscription, requests — which may include your prompts and, only if you enable it, screen content — are sent to our gateway and on to your chosen AI provider so they can generate a response.

If you use the public "Ask Jeeves" chatbot on our website, that chatbot is protected by Cloudflare Turnstile (a privacy-friendly anti-abuse check) before your message is sent for a response.

Our separate Privacy notice explains in full what data is handled, where it's stored, who processes it, how long we keep it, and your rights over it (including your right to complain to the ICO). Please read it alongside these Terms.

7. Third-party AI providers

Some features send your request content to third-party AI providers so they can produce a response:

• If you use a cloud subscription, your request content is sent to third-party AI providers (such as Anthropic, OpenAI or DeepSeek), depending on the model handling your request.
• If you use the public "Ask Jeeves" chatbot on our website, your message is sent to DeepSeek, which powers that chatbot.
• If you use your own API key, your content goes to whichever provider that key belongs to.

Those providers process your content under their own terms; under our accounts, they are contractually restricted from using it to train their models.

You must not send other people's personal or sensitive information to Jeeves — or to any AI provider through it — unless you have a proper lawful basis to do so. You're responsible for the content you submit and for having the right to submit it.

8. Accounts

You don't need an account to use Jeeves with a local model or your own API key. You'll need one for a cloud subscription and for parts of our website (like the forum). Accounts are managed through our identity server at login.digital-jeeves.co.uk.

Please keep your login details secure and don't share them. You're responsible for activity under your account. Tell us promptly if you think someone else has accessed it. You must give accurate details when signing up, and you must be old enough to enter into a binding contract under the law of England and Wales.

9. Subscriptions, prices and billing

Cloud subscriptions are optional and come in two tiers: Basic — £10/month or £100/year, and Premium — £20/month or £200/year. Prices are in pounds sterling. The price we show is the total amount you'll pay — it's inclusive of any VAT that applies — and we'll always show it before you commit.

Payments are handled by Stripe, our payment processor. You enter your card details on Stripe's own secure checkout — we never see or store your card number, only Stripe's identifiers and your billing status. Subscriptions renew automatically at the end of each period (monthly or yearly) at the then-current price, until you cancel.

You can cancel at any time through the Stripe billing portal (reachable from your account). When you cancel, your subscription stays active until the end of the period you've already paid for, and simply won't renew after that. We don't give refunds for the unused part of a period, except where the law or your consumer rights require it (see the next section). If we ever change prices, we'll give you clear advance notice and the change will apply from your next renewal.

10. Your 14-day right to cancel (consumer cancellation)

Because a subscription is a supply of digital services, UK consumer law (the Consumer Contracts Regulations 2013) normally gives you the right to cancel within 14 days of taking it out and get a refund. There's one important catch built into that law about when the service starts.

If you want your subscription to start straight away — before the 14 days are up — we'll ask you at checkout to expressly request that immediate start and to acknowledge that you'll lose the automatic 14-day right to cancel once the service has been fully performed. If you give that express request and acknowledgement, then once we've fully performed the service you no longer have the automatic right to cancel, and if you cancel while it's only partly delivered we may charge for what you've already used. If you don't give that express request and acknowledgement, your full 14-day right to cancel stays in place.

To exercise this right, just email us at [email protected] within the 14 days. None of this affects your other legal rights as a consumer, including your rights if the service isn't as described or isn't provided with reasonable care and skill.

11. Availability and changes to the service

We work to keep the App and website running well, but we can't promise they'll always be available, uninterrupted or error-free. We may update, change, suspend or withdraw features (or whole parts of the service) — for example to improve things, fix problems, or for legal or security reasons. Where a change is significant and within our control, we'll try to give you reasonable notice. Some features depend on third parties (like AI providers, Stripe or your internet connection), and those may change or become unavailable for reasons outside our control.

12. Disclaimers

To the extent the law allows, the App and website are provided "as is" and "as available", and we don't make promises or give warranties that they'll meet your particular needs, be uninterrupted or error-free, or that AI output will be accurate, complete or fit for any specific purpose. Any warranties or conditions the law would otherwise imply are excluded to the fullest extent permitted.

Nothing in these Terms limits your rights as a consumer that can't be limited under UK law — including the Consumer Rights Act 2015, which requires digital services to be provided with reasonable care and skill. This disclaimer sits alongside those rights; it doesn't take them away.

13. Our liability to you

We take responsibility seriously, and there are things we will never try to exclude. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that can't be limited or excluded under the law of England and Wales (including your non-excludable consumer rights).

Subject to that, and to the extent the law permits: we're not liable for loss or damage that wasn't reasonably foreseeable, or that arises from your own use or misuse of the App (for example, actions you instructed or approved, reliance on AI output you didn't check, or loss of data you didn't back up). We're not liable for business losses — the App is for personal use. Where we are liable to you, our total liability for any subscription is limited to the amount you paid us for it in the 12 months before the claim; and for free use of the App, given that you pay us nothing, our liability is limited to the extent the law allows. Some things — like your data, backups, and the actions you approve in Act mode — are your responsibility as set out above.

14. Your responsibility to us (indemnity)

If someone brings a claim against us because you used the App or website in breach of these Terms or the law — for example by using the automation to harm someone else's systems, or by submitting content you had no right to submit — you agree to cover the reasonable losses and costs we face as a result. We'll tell you promptly about any such claim, and we'll only ask you to cover what fairly flows from your own actions.

15. Suspending or ending access

You can stop using the App at any time, and cancel any subscription as described above. We may suspend or end your access if you seriously or repeatedly breach these Terms, use the App unlawfully or to harm others, or where we're required to for legal or security reasons — using a light touch and, where it's reasonable and safe to do so, letting you know first. If we end your access, the parts of these Terms that by their nature should continue (such as the licence limits, disclaimers, liability and governing-law sections) will keep applying. If you'd like to delete your account and data, you can do that from the account hub or by contacting us.

16. Changes to these Terms

We may update these Terms from time to time — for example if the App changes, or to reflect new legal requirements. When we do, we'll update the "last updated" date on this page, and for significant changes we'll give you reasonable notice (for example by email or an in-app or on-site notice). If you keep using the App or website after a change takes effect, that means you accept the updated Terms. If you don't agree to a change, you're free to stop using the service and cancel any subscription.

17. Governing law and other bits

These Terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute — although if you live elsewhere in the UK, you may be able to bring proceedings in your own local courts, and you keep the benefit of any mandatory consumer protections of the place you live.

If any part of these Terms turns out to be unenforceable, the rest still applies. If we don't enforce a right straight away, that doesn't mean we've given it up. These Terms are the agreement between you and us for use of the App and website, and can't be transferred by you without our agreement. They don't create any rights for third parties.

Questions about any of this? Email [email protected] — we're happy to help.